Hello,
I recently changed phones and I am trying to transfer my Koodo Prepaid eSIM to my new device.
Unfortunately, I am unable to access my account because the password reset page does not seem to be working properly. Whenever I try to create a new password, the system says that the passwords do not match, even though I have carefully entered the same password multiple times.
Could you please advise me on the steps I should follow to regain access to my account and transfer my eSIM to my new phone?
Thank you for your assistance.
Kind regards,