I purchased the service for residential internet, received the equipment, installed everything ( and pretty sur is all well installed). the activation was last friday, but the modem shows only a red light. I don’t know what’s the best way to contact the technical service, as someone was supposed to call me, and that never happened.
Question
Activation problem. Red light on the modem.
+4Hello,
Which light exactly is red on the modem? If the activation date in your confirmation email has indeed passed, a red light with the DS and US lights off usually means the modem isn't picking up any signal on the line. Check that the coax cable is screwed in tight on both ends, at the wall and at the back of the modem, and try another coax outlet if you have one.
I would also recommend restarting the modem and the router. The lights are explained here https://www.koodomobile.com/fr/help/understanding-your-modem-and-router
and the other troubleshooting steps here https://www.koodomobile.com/fr/help/article-categories/troubleshooting-internet
Thank you Dinh. I am trying to reach out to an agent, but no one is calling me since friday. I think the activation was not made properly.
TY.
+4Thank you Dinh. I am trying to reach out to an agent, but no one is calling me since friday. I think the activation was not made properly.
TY.
Typically, Koodo internet support would require you to contact them directly (via a call back) . Anyway, let me flag a rep to see if any appointment is scheduled.
+4Hi
We have managed to get in touch with the Internet team and they confirmed the activation was completed on October 2. The modem is currently offline, can you please connect the modem and let us know if it connects to Internet?
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