Activation problem. Red light on the modem.

Hello,

Which light exactly is red on the modem? If the activation date in your confirmation email has indeed passed, a red light with the DS and US lights off usually means the modem isn't picking up any signal on the line. Check that the coax cable is screwed in tight on both ends, at the wall and at the back of the modem, and try another coax outlet if you have one.

I would also recommend restarting the modem and the router. The lights are explained here https://www.koodomobile.com/fr/help/understanding-your-modem-and-router

and the other troubleshooting steps here https://www.koodomobile.com/fr/help/article-categories/troubleshooting-internet

Thank you Dinh. I am trying to reach out to an agent, but no one is calling me since friday. I think the activation was not made properly. 

TY.